Frequently Asked Questions

1. What products does Kitchenive offer?

Kitchenive offers dining and table essentials designed to make everyday meals and gatherings feel more comfortable and inviting. Our collection includes placemats, placemat sets,

2. What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
Shop Pay
Apple Pay
Google Pay
PayPal

Available payment options may vary depending on your device, browser, location, and eligibility.

3. How long does shipping take?

Orders typically require 1–3 business days for handling and processing, followed by an estimated 7–12 business days in transit.

The total estimated delivery time is therefore 8–15 business days.

Please note that these are estimates and actual delivery times may vary due to carriers, weather, holidays, or other unexpected circumstances.

4. How much does shipping cost?

Our standard shipping rate is $4.99.

We also offer free standard shipping on orders of $100 or more.

5. Can I track my order?

Yes. When tracking information is available, it will be provided after your order has been shipped.

Please note that tracking information may take some time to update after the shipment is created.

6. Can I return my order?

Eligible purchases may be returned within 30 days of receiving your order, provided the items meet our return requirements.

Please contact Kitchenive before sending a return.

7. Who pays for return shipping?

For change-of-mind, personal preference, or similar returns, the customer may be responsible for the return shipping cost.

If the item is damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide an appropriate solution.

8. Will my original $4.99 shipping fee be refunded?

For an approved change-of-mind or personal preference return, the original $4.99 shipping fee is non-refundable.

If an order has a damaged, defective, or incorrect item due to an issue on our part, Kitchenive will review the situation and may refund the original shipping fee where applicable.

If your order qualified for free shipping, there is no original shipping fee to refund.

9. What condition must an item be in to be returned?

Returned items should generally be:

Unused
In their original condition
In original packaging
With original tags or components where applicable
Returned within the 30-day return period

Items that have been used, washed, altered, damaged after delivery, or returned without required packaging/components may not be eligible.

10. What if I receive a damaged or wrong item?

Please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging when relevant. Our team will review the situation and provide an appropriate solution.

11. How long does a refund take?

Once a return is approved and processed, the refund will be issued to the original payment method.

Kitchenive may take up to 10 business days to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

12. Can I exchange an item?

If you would like to exchange an item, please contact us before returning it.

Depending on the product and availability, our team will explain the available options.

13. What information do I need when contacting Kitchenive about my order?

Please provide your order number whenever possible. Depending on the issue, we may also ask for your name, email address, details about the problem, or photos of the product.

14. How can I contact Kitchenive?

You can reach our team through:

Email: info@kitchenive.com
Phone: +1 (858) 386-0208
Live Chat: Available on our website

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)

15. Where is Kitchenive located?

Our business address is:

Kitchenive
801 S Dupont Ave
Ontario, CA 91761
United States

16. Can I change my shipping information after placing an order?

If you notice an incorrect shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

17. What should I do if my package is delayed?

First, check the tracking information provided for your order.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, high shipping volumes, or other unexpected circumstances. If your package appears significantly delayed or missing, contact us with your order number and tracking information so we can review the situation.