Shipping policy

Last Updated: September 5, 2026

At Kitchenive, we want your shopping experience to feel simple, clear, and reliable from the moment you place your order until it arrives at your door. This Shipping Policy explains how we process orders, shipping costs, estimated delivery times, tracking, and what to do if something unexpected happens with your shipment.

1. Shipping Locations

Kitchenive currently ships orders within the United States.

Please make sure the shipping address entered during checkout is complete and accurate. This includes providing the correct:

Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code

Providing incorrect or incomplete shipping information may result in delivery delays or other shipping issues.

2. Order Cut-Off Time

Our order cut-off time is:

5:00 PM PT, Monday–Friday

Orders placed before the daily cut-off time will be handled according to our normal processing schedule.

Orders placed after 5:00 PM PT, on weekends, or on U.S. holidays will begin processing on the next applicable business day.

Please note that the order cut-off time determines when processing begins and does not represent a guaranteed delivery date.

3. Handling & Processing Time

Orders typically take 1–3 business days to be prepared and processed before they are sent out for delivery.

During this time, our team carefully works through the following steps:

Review and verify the information provided with your order.
Confirm the products and details included in your purchase.
Prepare your items for shipment.
Arrange the shipment with the appropriate delivery carrier.
Share tracking details with you when they are available.

Please note that the 1–3 business day processing period is separate from the carrier's transit time.

Business days are generally Monday through Friday and exclude weekends and U.S. holidays.

4. Transit Time

Once your order has been processed and shipped, the estimated transit time is 7–12 business days.

Transit time refers to the period during which your package is traveling from the shipping facility to the delivery address.

Actual transit times can vary depending on the destination, carrier operations, weather, transportation conditions, holidays, and other circumstances outside of Kitchenive's reasonable control.

The 7–12 business day transit timeframe is an estimate and is not a guaranteed delivery date.

5. Total Estimated Delivery Time

Your estimated delivery timeframe combines both the time required to prepare your order and the carrier's estimated transit period.

Handling & Processing: 1–3 business days
Transit Time: 7–12 business days
Total Estimated Delivery Time: 8–15 business days

These timeframes are provided to help you plan for your order. Actual delivery may vary depending on carrier operations, destination, holidays, weather, or other circumstances outside of Kitchenive's control.

6. Shipping Cost

Kitchenive currently offers $4.99 Standard Shipping on applicable orders.

The applicable shipping charge will be shown during checkout before you complete your purchase.

We aim to keep our shipping costs clear and straightforward, so you can see the applicable charge before placing your order.

7. Free Shipping

We offer Free Standard Shipping on orders of $100 or more.

If your eligible order reaches the $100 minimum, you can receive standard shipping at no additional shipping charge.

Orders below the free-shipping threshold may be subject to our standard $4.99 shipping fee.

8. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking number to follow your package through the applicable shipping carrier.

Please keep in mind that tracking information may not appear or update immediately after shipment. In some cases, the carrier needs additional time to scan the package and update its tracking system.

If you have received your shipping confirmation but the tracking information has not updated yet, please allow some additional time for the carrier's first scan.

If you need help understanding your tracking status, you can contact our customer support team with your order number.

9. Delivery Delays

We work to process and ship orders within the estimated timeframes listed above. However, unexpected delays can occasionally occur during transit.

Possible reasons for delays may include:

Severe weather
Carrier delays
Transportation disruptions
High shipping volumes
U.S. holidays
Delivery facility delays
Incorrect or incomplete shipping information
Other unexpected circumstances affecting the carrier network

If your package is delayed, we recommend checking the latest tracking information provided by the carrier first.

If the tracking information shows that your package is still moving through the carrier network, please allow additional time for delivery.

If your order appears to be significantly delayed or you need assistance understanding the tracking status, please contact us. We will do our best to help and provide any available information regarding your shipment.

Please remember that estimated delivery dates are not guaranteed, as the final delivery process is handled by the shipping carrier.

10. Incorrect Shipping Information

Please review your shipping information carefully before completing your purchase.

An incorrect or incomplete address can make it difficult for the carrier to deliver your package successfully.

If you notice that your shipping information is incorrect after placing an order, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

11. Missing or Delayed Packages

If your tracking information shows that your package is still moving through the carrier network, please allow the carrier additional time to complete the delivery.

If your tracking status indicates a delivery issue, appears unusually delayed, or you believe your package may be missing, please contact us.

When contacting our support team, please provide your order number and available tracking information so we can better understand the situation and assist you.