Refund policy

At Kitchenive, we want you to feel comfortable and confident when shopping with us. If something doesn't work out, our return process is designed to keep things as simple and clear as possible.

You may request a return for eligible items within 30 days of receiving your order. Please review the requirements below before sending an item back.

1. Return Period

Eligible items can be returned within 30 days after you receive your order.

To qualify for a return, the item must be returned in its original condition and meet the requirements outlined in this policy.

Returns requested after the 30-day period may not be accepted.

2. Return Request

To begin a return, please contact us at:

info@kitchenive.com

Please contact us before sending your item back. This allows us to review your request and provide the appropriate return instructions.

When submitting your return request, please include:

Order number
Item or items you would like to return
Reason for the return

Providing these details helps our team understand your request and assist you more efficiently.

Items sent back without contacting us first may not be accepted.

3. Return Eligibility

For a return to be accepted, the item should be:

Unused and in its original condition
Unworn, where applicable
Unwashed, where applicable
In its original packaging
Returned with original tags or components, where applicable
Accompanied by valid proof of purchase
Returned within the 30-day return period

We reserve the right to decline a return if the item does not meet these requirements.

4. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@kitchenive.com.

To help us review the issue, please provide:

Your order number
A brief description of the problem
Clear photos of the affected item
Photos of the packaging, if relevant

Clear photographs can help us understand what happened and determine the most appropriate solution for your order.

After reviewing the information, Kitchenive may provide an appropriate solution, which could include further return instructions or another resolution depending on the circumstances.

Please contact us before returning a damaged, defective, or incorrect item.

5. Return Shipping

For returns requested due to a change of mind, personal preference, ordering the wrong item, or no longer wanting the product, the customer may be responsible for the return shipping cost.

Please contact us before sending or arranging a return so that we can provide the correct return instructions.

If an item arrives damaged, defective, or incorrect, please contact our team first. We will review the issue and determine the appropriate solution.

Return Shipping Fees & Refunds

Change of mind / personal preference: The original $4.99 shipping fee is non-refundable. If the return is approved, the customer is responsible for the return shipping cost.
Damaged, defective, or incorrect item: Kitchenive will review the issue and provide an appropriate solution. If the issue is confirmed to be caused by an error on our part, the original $4.99 shipping fee will be refunded where applicable, and we will provide the appropriate return instructions.
Free shipping orders: If an order qualified for free shipping, there is no original shipping fee to refund. For approved change-of-mind or personal-preference returns, the customer remains responsible for the return shipping cost.

6. Non-Returnable Items

Certain items may not qualify for a return.

We generally cannot accept returns for products that:

Have been used, worn, washed, or altered
Are damaged after delivery due to customer handling
Are missing required original packaging or components
Are returned after the 30-day return period
Are identified as Final Sale or otherwise marked as non-returnable at the time of purchase

Gift cards and final-sale items are non-returnable and non-refundable.

If you're unsure whether a specific product is eligible for return, please contact us before sending it back.

7. Exchanges

Kitchenive does not offer direct product exchanges.

If you would like a different product, style, size, color, or variation, you will need to return the original item first in accordance with our Return Policy. Once the return is approved and processed, you may place a new order for the product you would like instead.

Please contact us at info@kitchenive.com before returning your item so we can provide the correct return instructions.

Please do not send an item back for an exchange without contacting us first.

8. Refunds

Once your returned item reaches us, we will review its condition and confirm whether it meets the requirements of this policy.

After the return has been reviewed, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed.

After we issue the refund, your bank, credit card company, or payment provider may need additional time to process the transaction and make the funds available in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

info@kitchenive.com

9. Proof of Purchase

To help us locate and verify your order, we may request your order number, receipt, or other proof of purchase when processing a return or refund.

Providing accurate order information helps us handle your request more quickly.