Terms of service

Last Updated: October 1, 2026

Welcome to Kitchenive. The terms “we,” “us,” and “our” refer to Kitchenive. Kitchenive operates this store and website, including all related information, content, features, tools, products, and services provided to you, the customer (collectively, the “Services”).

Kitchenive is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to us is accurate, current, and complete and that you have all rights necessary to provide that information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate information and representations of our products and services in our online store. However, colors and product appearance may vary depending on your device, screen, display settings, and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or appear exactly as displayed on our website.

Product descriptions and other product information may be changed or updated at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products from Kitchenive. Kitchenive reserves the right to accept or decline an order for any reason at its discretion.

An order is not accepted until Kitchenive confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as Kitchenive may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

Your purchases are subject to return or refund only in accordance with our Refund Policy.

You represent and warrant that your purchases are for your personal or household use and are not intended for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price in effect at the time your order is placed and will be shown in your order confirmation email.

Unless otherwise stated, product prices shown on our website do not include applicable shipping charges or taxes.

Prices displayed in our online store may differ from prices offered by physical stores or third-party stores.

We may offer promotions from time to time that affect pricing. Such promotions may be subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will apply.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

  • The payment information you provide is accurate and complete.

  • You are authorized to use the payment method provided.

  • Charges incurred by you will be honored by your payment provider.

  • You will pay all charges incurred at the prices displayed at the time of purchase, including applicable shipping charges .

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times are estimates only and are not guaranteed.

Kitchenive is not responsible for delays caused by shipping carriers, weather, transportation disruptions, holidays, or other circumstances outside our reasonable control.

Once products are transferred to the shipping carrier, title and risk of loss may pass to you as provided by applicable law.

For additional information about shipping, please review our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement of such materials, are owned by Kitchenive, its affiliates, or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit materials from the Services without our prior written consent, except where permitted by law.

Nothing in these Terms grants you any license or other rights under any patent, trademark, copyright, or other intellectual property rights of Kitchenive, Shopify, or any third party unless expressly stated.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved by Kitchenive.

Kitchenive’s names, logos, product names, service names, designs, and slogans are trademarks of Kitchenive or its affiliates or licensors. You may not use these trademarks without prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans displayed on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools as part of the Services. We do not necessarily monitor, control, or have input into these third-party tools.

Any third-party tools are provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind.

Kitchenive shall not be responsible for any liability arising from or relating to your use of optional third-party tools.

Your use of third-party tools is at your own risk and discretion. You should review and understand the terms provided by the relevant third-party provider before using such tools.

We may introduce new features, tools, or resources through the Services in the future. Any new features or tools will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain materials or links to websites provided or operated by third parties, including embedded third-party functionality.

Kitchenive is not responsible for examining or evaluating the content, accuracy, or practices of third-party websites or materials.

If you leave our Services to access third-party websites or materials, you do so at your own risk.

Kitchenive is not responsible for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content from third parties.

You should review the policies and practices of any third-party website before entering into a transaction.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Kitchenive is powered by Shopify, which enables us to provide the Services to you.

However, purchases and sales made through our store are transactions directly between you and Kitchenive.

By using our Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Kitchenive, including any injury, damage, or loss resulting from products or services purchased through our store.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Kitchenive to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy.

You can review our Privacy Policy here:

https://kitchenive.com/policies/privacy-policy

Because our Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than your country of residence in order to provide the Services.

Please review our Privacy Policy for additional information about how Kitchenive, Shopify, and our service providers may use personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content to us (“Feedback”), you grant Kitchenive a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes.

This license may include using Feedback to operate, provide, evaluate, improve, enhance, and promote the Services and to perform our obligations and exercise our rights under these Terms.

You represent and warrant that:

  • You own or have all necessary rights to the Feedback you submit.

  • You have disclosed any compensation or incentives received in connection with your Feedback.

  • Your Feedback complies with these Terms.

We are not required to keep your Feedback confidential, pay compensation for your Feedback, or respond to your Feedback.

We may, but are not required to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights.

You also agree that your Feedback will not contain unlawful, abusive, obscene, defamatory, or malicious content, viruses, or other malware.

You may not use a false email address, impersonate another person, or mislead us or third parties regarding the origin of Feedback.

You are solely responsible for the Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if information is inaccurate, including after an order has been submitted.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

  • For any unlawful or malicious purpose.

  • To violate applicable laws, regulations, rules, or local ordinances.

  • To infringe or violate our intellectual property rights or the intellectual property rights of others.

  • To harass, abuse, insult, harm, defame, slander, intimidate, or threaten employees or other individuals.

  • To transmit false or misleading information.

  • To send or distribute unauthorized advertising, promotional materials, spam, chain letters, or similar solicitations.

  • To impersonate another person or entity.

  • To engage in conduct that restricts or inhibits another person's use or enjoyment of the Services or that may harm Kitchenive, Shopify, or other users.

You also agree not to:

  • Upload or transmit viruses or other malicious code.

  • Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services without authorization.

  • Collect or track the personal information of others without authorization.

  • Spam, phish, pharm, or use pretexting techniques against the Services.

  • Use automated systems or processes to access the Services in a manner that violates these Terms.

  • Interfere with, bypass, or circumvent security or authorization features or other measures used to restrict access to the Services.

We reserve the right to suspend, disable, or terminate access to the Services if we determine that these Terms have been violated.

SECTION 14 - AGENTS

This section applies if you use, allow, enable, or cause an Agent to access, use, or interact with the Services.

An “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and can operate on a device without direct supervision.

No Agent may access, use, or interact with the Services unless it identifies itself and operates in accordance with these Terms.

We may limit, including through technical measures, whether and how an Agent accesses, uses, or interacts with the Services.

Agents must:

  1. Identify themselves as an Agent in applicable requests.

  2. Not conceal or misrepresent that interactions are being performed by an Agent.

  3. Respond truthfully when asked whether interactions are coming from a human or a computer.

  4. Not circumvent measures intended to block, limit, modify, or control Agent access.

SECTION 15 - TERMINATION

We may terminate these Terms or your access to the Services, or any part of them, when permitted by applicable law.

You remain responsible for amounts due up to and including the date of termination.

The provisions relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination will continue to apply after termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general information purposes.

We do not warrant that information available through the Services is accurate, complete, or useful in every circumstance. Any reliance you place on such information is at your own risk.

Except where expressly stated by Kitchenive, the Services and products offered through the Services are provided on an “as is” and “as available” basis, without warranties or conditions of any kind, express or implied, including implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the extent permitted by applicable law.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow certain warranty disclaimers, so some portions of this section may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Kitchenive, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify's affiliates will not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based on contract, tort, negligence, strict liability, or another legal theory.

This limitation applies to claims arising from your use of the Services or products, including errors or omissions in content or losses resulting from the use of content or products made available through the Services, to the extent permitted by applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kitchenive, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, claims, and reasonable attorneys’ fees arising from:

  1. Your breach of these Terms or documents incorporated by reference.

  2. Your violation of any law or the rights of a third party.

  3. Your access to or use of the Services.

We will notify you of an indemnifiable claim where required. A failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced by the delay.

We may control the defense and settlement of an indemnified claim, including the selection of counsel, subject to applicable law.

You agree to cooperate in the defense of indemnified claims by providing relevant information and documents.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be treated as severed from these Terms.

The determination will not affect the validity or enforceability of the remaining provisions.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on the website or relating to the Services constitute the entire agreement between you and Kitchenive concerning your use of the Services.

These Terms supersede prior or contemporaneous agreements, communications, and proposals relating to the same subject matter.

Any ambiguities in the interpretation of these Terms will not automatically be interpreted against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent.

Any unauthorized attempt to do so may be void.

Kitchenive may transfer, assign, or delegate these Terms and its rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by applicable law.

Any disputes relating to these Terms or the Services will be handled in courts having appropriate jurisdiction over the matter, subject to applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the meaning of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes.

Where required by applicable law, we will provide notice of material changes and specify when those changes become effective.

Your continued use of or access to the Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

If you have questions about these Terms of Service, you can contact us using the information below.

Business Name: Kitchenive
Email: info@kitchenive.com
Phone: +1 (858) 386-0208
Address: 801 S Dupont Ave, Ontario, CA 91761, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT